MS. READ is committed to 100% guaranteed customer satisfaction.
- If you are not absolutely satisfied with your purchases from us, you may return your purchased items to us within within 30 days of receiving it, providing the items are returned in perfect condition and where possible in their original packaging with all tags attached. All goods will be inspected upon return.
- If your order contained any Gift with Purchase (GWP), the GWP must also be returned. If the GWP is not returned with the original product, we regret to inform that your store credit will not be processed.
- The goods are your responsibility until they reach our Warehouse. Please ensure you package your returns carefully to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
- We do not offer cash refunds, all returns will be given store credit at the price of purchase with a 30 day validity from date issued. Size exchange is subject to a shipping & handling fee of RM15 (within Malaysia)
- Please note that our sale items have a non-refundable and non-exchangeable policy.