RETURN AND EXCHANGE FAQ
1) How do I return/exchange my items?
You may make your returns/exchanges within (14) days of the purchase date at any of our Malaysian retail stores or msreadshop.com, except MS. READ Isetan KLCC, Ms. READ Sogo KLand MS. READ East Coast Mall, Kuantan. Here's how:
In-store Returns & Exchanges
Head over to the MS. READ store where you made your original purchase. Kindly bring along your receipt as proof of purchase.
Our friendly Retail Associate will inspect your item(s) to ensure they meet the terms and conditions according to our return and exchange policy.
Once the requirements are met, you may exchange your items immediately within the store. Any added difference for items of a higher value will need to be paid by the customer. We will not refund or reimburse any cost difference incurred in exchange for items of a lower value.
Online (msreadshop.com) Returns & Exchanges
Complete this form.
Pack your item(s) and send by mail or courier to:
MS. READ Return Department
Wisma MS. READ
72C, Jalan Sungai Besi, Pudu
57700 Kuala Lumpur, Wilayah Persekutuan
Malaysia
Remember to include the sales invoice as proof of purchase. Please retain your delivery tracking or barcode number to ensure that your parcel safely arrives at our warehouse.
We will not be liable for any loss or damage incurred during delivery by the mail/courier company of your choice. Please note that in-person return to our warehouse will not be accepted.
Alternatively, you may also drop off your parcel at your nearest MS. READ store during operation hours.
Our customer service team will WhatsApp you a tracking number once your returned items have met the terms and conditions according to our return and exchange policy.